Privacy Policy

At Community Fiber, we believe that your internet activity is your business, not ours. We are committed to protecting your privacy and ensuring you have a transparent understanding of how your information is handled.

1. Information We Collect

We collect information you provide when requesting service or support, including:

• Account Information: Name, address, phone number, email address, and billing information.
• Technical Information: IP addresses, equipment identifiers (MAC addresses), and network performance data required to troubleshoot and maintain service quality.

Our website also uses the following data:

• Essential security data: Firebase App Check and Google reCAPTCHA help protect public forms. We store hashed IP and session identifiers, rate-limit counters, and limited abuse signals to prevent spam and service disruption.
• Optional site analytics: Only after you select “Allow analytics,” we may record the page, a pseudonymous hashed session identifier, a general referrer category, and device type. We retain our raw page-view records for up to 30 days.
• Optional session replay: With the same permission, Microsoft Clarity may record interactions on informational pages to help us improve usability. Clarity is not loaded on our support, business-quote, builder, or administrator pages.
• Availability searches: When you use address autocomplete or continue to an availability check, the address you enter is sent to Google Places and our external availability application to provide that requested feature.

2. How We Use Your Information

We use your information solely for:

• Provisioning and maintaining your internet service.
• Billing and account management.
• Communicating with you regarding service updates, outages, or support tickets.
• Protecting forms and systems against spam, fraud, and abuse.
• Improving our website and network performance when you permit analytics.

3. We Do Not Sell Your Data

We do not sell, license, or share your browsing history, traffic data, or personal information with third parties for marketing purposes. We do not track the websites you visit for the purpose of building advertising profiles.

4. Service Providers and Information Sharing

We use service providers only for the purposes described above, including:

• Google Firebase, Analytics, App Check, reCAPTCHA, and Places: Hosting, database, security, optional analytics, and address autocomplete.
• Microsoft Clarity: Optional analytics and session replay on informational pages.
• SMTP2GO: Delivery of form notifications to the appropriate Community Fiber team and, when enabled, a confirmation to the address you provide.
• Availability and outage providers: Address qualification and service-status features that you choose to use.
• Operational vendors: Trusted vendors who assist with billing, installation, and service delivery.
• Legal Requirements: If required by a valid court order, subpoena, or search warrant.

5. Your Privacy Choices

Analytics is off until you choose “Allow analytics.” Selecting “Essential only” keeps Firebase Analytics, Microsoft Clarity, and our custom page-view logger disabled. Use the “Privacy choices” button at the bottom of any page to change your preference. A changed preference applies to future collection; service and security features continue to work without analytics.

6. Retention and Security

Our custom raw page-view records expire after 30 days. Short-lived rate-limit and abuse-control records carry expiration timestamps and are removed by scheduled cleanup. Contact and service records are retained only for operational, customer-service, security, and legal needs. Third-party providers retain data according to their applicable agreements and settings. We limit access to lead and analytics data to authorized staff.

7. Contact Us

If you have questions about this policy, please contact us at support@communityfiber.net.